Reports to: Customer Service Supervisor
Salary Range: $22 - $26/hour (based on experience)
Shift: Monday - Friday, 8:00 AM - 4:30 PM (in-office)
Position Type: Temp-to-Hire

We are seeking an experienced Customer Service and Export Coordinator to join our high-energy team. This dynamic role supports our customer service department and plays a pivotal part in ensuring stellar service to our domestic and international customers, distributors, and sales teams. The ideal candidate thrives in a fast-paced, detail-oriented environment and has prior experience working in manufacturing or freight forwarding with international/export logistics.

Key Responsibilities:

• Serve as the first point of contact for customers, providing exceptional support via phone/email, managing inquiries, quotes, order fulfillment, new accounts, product information, and shipment tracking.
• Process and coordinate shipments for customers, ensuring timely and accurate delivery in collaboration with the shipping team and third-party logistics providers.
• Work with cross-functional teams, including sales, marketing, accounting, and manufacturing, to resolve customer issues, process returns, monitor order statuses, and improve workflows.
• Assist the sales team with order updates, inventory reports, account reconciliations, lead tracking, and marketing support for trade shows and promotional materials.
• Stay informed on export procedures, coordinate with freight forwarders and customs brokers, and ensure compliance with Export Administration Regulations (EAR) and INCOTERMS 2020.
• Identify and recommend process improvement opportunities to optimize operations.

Qualifications:

• High School Diploma or GED required; minimum 3 years of related experience in customer service, logistics coordination, and managing complex shipments with multiple moving parts.
• Proficient in export procedures and documentation with knowledge of Export Administration Regulations (EAR) and INCOTERMS 2020.
• Experience working with freight forwarding, customs brokers, distributors, or sales representatives, preferably in a manufacturing environment.
• Strong communication skills with fluency in English (Spanish preferred).
• Skilled in Microsoft Office Suite (Word, Excel, Access, Outlook) and adept at preparing reports and managing correspondence.
• Self-motivated, organized, with excellent multi-tasking and problem-solving skills.
• Professional phone demeanor with a friendly and customer-focused attitude.
• Ability to work collaboratively across departments and deliver excellent service under time-sensitive deadlines

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.